FAQ's - General

1. Are you able to carry loose packages/deck cargo?
2. What are the opening times of your offices?
3. When can I deliver/collect an unaccompanied vehicle?
4. Do the check-in times differ for freight?
5. I am moving house, can I take my pets with me?
6. I am a regular freight driver, can I travel with my pet?
7. Do you carry live animals?
8. I understand that parking space at ferry ports is at a premium, is this the case at your ports?
9. I have cargo to move. Can you recommend a suitable carrier?
10. Where can I find your Conditions of Carriage?

Insurance restrictions preclude us from carrying deck cargo. However, we may be able to suggest an alternative - please call the Freight Sales Office for advice.

The opening times can be found here.

This varies from port to port. For precise details, please contact the relevant Freight Office - contact numbers are available in the 'Port Information' area.

Check-in for general freight is a minimum of one hour prior to advertised sailing time. In the case of abnormal loads, hazardous goods or animals, this is extended to two hours.

By all means, provided that all the requisite paperwork is in order. Guidance in this respect can be provided by DEFRA. www.defra.gov.uk

At some stage, regrettably we have to say 'no'. The requirements of the Pet Travel Scheme are incompatible with frequent travel.

We do not accept commercial livestock shipments, but we can help with the shipment of domestic animals. Our prime concern is that of welfare; journey plans are required for every shipment, and we work closely with DEFRA to ensure that standards are met.

Our ports are designed for the speedy flow of both import and export traffic. As a consequence, like other ports, restrictions do apply. Our crossing times to ports with more onerous restrictions are purposely designed to take this into account.

As we do not operate our own transport division, we are best placed to provide you with unbiased suggestions. As is so often the case, word-of-mouth recommendations prove to be the best.

You can find them here.