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FAQ's - Accounts

  1. Are your charges subject to VAT?
  2. Can I pay by direct debit?
  3. Do you buy and sell foreign currency?
  4. What are the benefits of being an account holder?
  5. I have made personal travel arrangements, can this be charged to my freight account?
  6. Can you help in an emergency?

1 Are your charges subject to VAT?

As we invoice from France, we do not charge VAT to companies registered for VAT in other EU countries.

2 Can I pay by direct debit?

We have responded to the much-increased demand from customers wishing to pay by this method. Just ask our Accounts department for the relevant paperwork.

3 Do you buy and sell foreign currency?

Yes. By arrangement with our Accounts department, we can offer special rates of exchange for large transactions.

4 What are the benefits of being an account holder?

On-line invoicing and 'Track & Trace' facilities are available to account holders. Further details are available on request.

5 I have made personal travel arrangements, can this be charged to my freight account?

Regrettably not. Differing conditions apply to this sector.

6 Can you help in an emergency?

Anyone in the industry knows that the unexpected can arise at any time - it's good to know that at such times, there is a wealth of experience at the end of the phone.